Medifalcon India Private Limited (“Medifalcon India”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website, services, and products.
By using www.medifalcon.in, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Name, contact details (email, phone number, address).
- Age, gender, and identity details where required.
- Payment information (card/bank details via secure payment gateways).
Health-Related Information
- Medical records, prescriptions, test results, consultation details.
- Lifestyle and clinical information (if voluntarily provided for healthcare services).
Non-Personal Information
- IP address, browser type, operating system.
- Usage data such as pages visited, time spent, and clicks.
- Cookies, web beacons, and similar technologies.
Sensitive Personal Data/Information (SPDI)
- Passwords.
- Financial details.
- Medical records or history (if applicable).
2. How We Use Your Information
We use the collected information for purposes such as:
- Providing, improving, and personalizing our services.
- Processing payments and fulfilling orders.
- Facilitating healthcare consultations and reports.
- Customer support and responding to inquiries.
- Sending updates, offers, and promotional communication (only with explicit consent).
- Complying with legal and regulatory requirements.
- Preventing fraud, abuse, or misuse of our services.
- Conducting research and analytics (only in anonymized or aggregated form).
3. Consent
- By submitting your health-related or sensitive information, you provide explicit consent for its collection, processing, and storage as per this Privacy Policy.
- You may withdraw consent at any time by contacting us (see Section 13). Withdrawal may affect our ability to deliver services.
4. Sharing & Disclosure
Your information may be shared only under these circumstances:
- Service Providers (payment gateways, logistics partners, IT/cloud vendors) under confidentiality agreements.
- Healthcare Providers (doctors, labs, hospitals) only with your authorization.
- Legal Authorities when required under applicable law or to protect our rights.
- Business Transfers in case of a merger, acquisition, or corporate restructuring.
- 👉 We do not sell, rent, or trade your health data.
5. Cookies & Tracking Technologies
- We use cookies to enhance user experience, analyze site traffic, and improve services.
- You may disable cookies through your browser settings, but some features may not function properly.
6. Data Retention
- We retain personal and health data only as long as necessary for service delivery, legal, or regulatory purposes.
- Upon request, we will delete or anonymize your data, subject to compliance with applicable laws (such as medical record retention rules).
7. Data Security
We follow reasonable security practices (as defined under IT Rules, 2011 & DPDPA 2023):
- Data encryption in storage and transmission.
- Firewalls, access restrictions, and role-based controls.
- Regular system monitoring and vulnerability assessments.
- Industry-standard certifications (ISO 27001 or equivalent, where applicable).
- However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Data Breach Notification
In the event of any data breach affecting your personal or health information, we will:
- Notify the Data Protection Board of India (DPBI) as per law.
- Inform affected users within a reasonable time with recommended protective measures.
9. Your Rights
As per the Digital Personal Data Protection Act, 2023, you have the right to:
- Access and obtain a copy of your personal data.
- Request corrections or updates.
- Request deletion of personal data (subject to legal obligations).
- Withdraw consent for data processing.
- Opt-out of direct marketing communications.
10. International Users
If you are accessing our website from outside India, your data may be transferred to and processed in India. By using our services, you consent to such transfer.
11. Children’s Privacy
Our services are not directed towards individuals under 18 years. We do not knowingly collect data from minors without parental/guardian consent. If such data is collected inadvertently, it will be deleted upon request.
12. Third-Party Links
Our website may contain links to third-party websites or apps. We are not responsible for their privacy practices or content.
13. Grievance Redressal & Contact Information
In accordance with Indian law, we have appointed a Grievance Officer for privacy-related concerns:
- Grievance Officer / Data
- Protection Officer (DPO)
- Medifalcon India Private Limited Convergence Contact Centre, Salt Lake, Sector V, Kolkata – 700091, West Bengal, India
Contact Us
Email: info@medifalcon.in
Phone: +91 120 6851850 / +91 8136084107
We will acknowledge complaints within 24 hours and resolve them within 30 days.
14. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
